Allahabad Bank — amount debited but no cash from atm

Hi,
I had done a transaction from an atm on 31st may night with my allahabad bank card. The amount got debited from my account but no cash was received. I have been sending many mails to customer care but getting no reply or confirmation that i will get a refund. Could you please check. I have also raised ticket in allahabad bank complaint site on 31st may and again on 1st june. Ticket numbers are 186969 and 187199.

Please help solve the issue as we need the money.