Allahabad Bank — atm withdrawal issue with sbi bank atm

Hi this is Ramesh Kumar shaw I have try to withdrawal no the amount of 10000 from SBI bank atm using the allahabad bank card amount by is deducted from my bank but amount is not received from atm I again try with the amount of 5000 then amount withdrawal and I get the amount but my account deducted 10000 + 5000 = 15000 I try to contact with the customer Care but no success please advice what I have to do