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Allahabad Bank — Chargeback request

I have made an online payment, but the merchant hasn't provided the product. Have written to the bank, but they are not providing any news. Requesting for chargeback. The transactions details as below:

Thewooden.online
ORDER #1002
Payment id: pay_IOukIIFm5DA0j2
Amount: ₹1, 999.00
Transaction Date: 23rd Nov, 2021

Appreciate for refund, please.
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