Allahabad Bank — charges for services unnecessary and doesn't replies to emails

Address:	Varanasi, Uttar Pradesh, 221010
Website:	www.allbankonline.in

My account number is [protected]

Problem 1: it has a strange transaction with title "to transfer" (Debit of inr 150) but no additional info like transaction id or where the money went and i don't remember paying that sum anywhere because i rarely use allahabad bank.

Problem 2: i have never got a single sms from allahabad bank since ages but i still have to pay the sms charges.

I sent a mail to allahabad bank regarding this, they didn't reply. The phone system for banks is very convoluted and time consuming, so, i normally refrain myself from calling them. Please help me!