Allahabad Bank — complaint for not being able to open account through net banking

I have net banking facility with your bank since long. But despite repeated endeavor i couldn't open rd or fd a/c through net banking. After following all the related procedures when i am asked to confirm the details i confirmed but immediately a message appeared "your request is not processed pl. Contact branch". The branch (0053) was contacted and by appearing personally i spoke to the officer concerned about the problem. He asked me to provide e-kyc and it was provided but no fruitful result yielded.
Sir, i'm a senior citizen and ex-manager of the bank. I also talked to the it personnel of zo berhampore, murshidabad district, west bengal but status not developed.
Besides account opening all other functions viz. Fund transfer, a. C statement etc. Are being happened smoothly. There is no such problem with other bank.
As i'm a senior citizen i wish to perform the functions through net banking from home avoiding the hazards of going the branch. Kindly look into the matter and solve my problem immediately pl. Thanks.

Y/f

(Tapan kumar chakraborty)
A/c no.[protected]