Allahabad Bank — Cyber crime - unauthorised debits by use of atm card

Address:: Udayan, UG 1102B, 1050/1 Survey Park, Kolkata-700075.

The Sr.Manager,
Indian Bank (Erstwhile Allahabad Bank), Tollygunge Branch,
93, Despran Sasmal Road, 4th December, 2021
Kolkata -700033.

Dear Sir,
SUB: Complain against fraud committed against me by unauthorized debits to my SB A/C No.[protected] & No.[protected] with Indian Bank (erstwhile Allahabad Bank), Tollygunge Branch with the request for enquiry into the unauthorized transactions to find out the money trail.
Respected Sir,
This is to bring to your kind notice that inadvertently I had earlier sent emails addressed to Allahabad Bank, but now I recollect that Allahabad Bank has been merged and now known as Indian Bank. Further there were some typographical mistakes. Hence I am sending this corrected copy for your kind perusal and necessary action.
A. INDIVIDUAL PARTICULARS
I am:
1. Ms. Jayasri Basu, a Member of Pronam of Kolkata Police (Facilitators for Sr.Citizens)
2. Daughter of : Late Pankaj Kumar Basu.
3. Status : Unmarried
4. Employment: Retired School Teacher.
5. Resident of : Udayan, UG 1102B, 1050/1 Survey Park, Kolkata-700075.
6. Mobile No.[protected]/[protected]
B. FACT OF THE CASE:
This is to bring to your kind notice the following facts for immediate action:
1. After I updated my Bank Pass Books for my SB A/C No.[protected] & No.[protected], I was taken aback to find that there were a numbers o[censored]nauthorized debits to my said accounts towards on line payments.
2. The total amount o[censored]nathorised debits is given below:
Sr.no. Date of trans Account No. Amount(Rs.)
1 29.10.21 [protected] 2, 000/-
2 29.10.21 [protected] 90, 000/-
Entries on 29th October, 2021, in my accounts may please be referred to. Hence a total amount of Rs.92, 000/- has been swindled from my Accounts.

1. Shocked by those unathorised withdrawals, I immediately rushed personally to the Bank/Branch and brought the matter to the knowledge of the concerned Manager and other officials for taking suitable action against the fraud. On getting the above information the bank blocked the ATM Card and the above SB Accounts.
2. I have diligently lodged a GD with Survey Park police (GDR No.2399 dated 29.10.21). The matter has also been brought to the notice of CYBER CRIME SECTION, Anti Fraud Department of KP, Lalbazar (Complain No21910).
3. I have to run from pillars to posts even being a Sr.Citizen of advanced age who has recently been released from Hospital for treatment of illness.
4. I vehemently deny to have carried out any such transaction on-line with above entities and hence I request that the debits ought to be reversed immediately.
5. I am very much constrained to state that even after my repeated visits and requests to the bank, I am not been given any help and guidance/cooperation in the matter as to how to proceed to bring the perpetrators to book and the matter is kept brushed aside, blaming me for this misfortune. I am not aware of any enquiry being made by the Bank so far.
A. PRAYER
1. As per RBI Guidelines, please ensure that the loss is made good by credit to my account at the earliest.
2. As it requires enquiry by the Kolkata Police, it would be appropriate the matter is brought to the notice of the local Police Station, under whose jurisdiction the Tollygunge Branch Allahabad Bank falls, as Allahabad Bank has a stake in this matter. Allahabad Bank may initiate action in this regards. Please do the needful.
3. It cannot be overlooked that there may be likely involvement of insider in the Bank, otherwise such fraud could not have been perpetuated. The onus lies on the bank to find out how, ever after so much talked about cyber security, such fraud can take place in this Bank and thus please refer the matter to the appropriate authority, like Vigilance Department and Chief Regional Manager, Kolkata Division of Indian Bank (erstwhile Allahabad Bank), so that the money trail is found out and the culprit(s) could be brought to book. The findings would be helpful to tightened the inhouse cyber security of the bank and beneficial to other customers at large.
4. I humbly request you that I may please be kept posted about any Action taken in this regards and status of enquiry, if any,
5. In case I do not get any information in this regards within a fortnight, I may decide to approach the hon’ble RBI Ombudsman for redressal.
Please acknowledge receipt of this letter for future reference in this mail address.
With kind regards,

Yours Truly,

JAYASRI BASU
( Mobile No.[protected]/[protected])
Copy for kind information and necessary action:
1. The General Manager/Chief Regional Manager, Kolkata Regional Office, Indian Bank (erstwhile Allahabad Bank).
2. The Chief Vigilance Officer, Indian Bank (Allahabad Bank).
3. The General Manager, HO, Indian Bank (Allahabad Bank)
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