Allahabad Bank — delayed credit of the refund amount

Address:

Silicon institute of technology, Bhubane, In front of DLF cyber city, Khordha, Odisha, 751024

I was supposed to get a refund from amazon by 22/07/2019 which was initiated on 16/07 2019 with the return reference id[protected]. The deadline has passed and no such amount has been credited to my account. My account number is [protected] which is in the mangalpur branch, jajpur, odisha. I am sending an attachment which shows the screenshot of the mail i got from amazon. Ihave visited to the bank and they are saying they can't do anything.. I have also complain in the empower application. Still no resolution has veen made

I hope my problem will be resolved soon.