Allahabad Bank — money deducted from but payment not made

On 3rd october, i attempted to make payment twice but i can't able to do so. Screen flashed transaction failure but both time money get deducted from my account which not returned yet. So kindly return my money in my account.

Below i am attacking all the details of my both transaction.

One more thing is like to mention that you customer care services is very poor, your customer no. Always comes busy and when some receive call no response from other side.