Allahabad Bank — money deducted imps failed

Address:190002

To whom it may concern
Respected concern team,
I am one of the customer bearing account number [protected] branch zaldagar srinagar account holders name muzaffar bashir sheikh
The concern of writing today is that i tried to transfer 4000/= from my jkmpay app using imps feature to allahbad bank account number [protected] imps ref no.[protected] which has been timed out. As the transaction time out screen poped on my mpay app. After 5 minutes of time i received sms stating that your fund transfer of rs 4000 on[protected] is timed out please check with your branch. I checked with my branch they told money has been deducted and as i confirmed from y family member using allahbad bank account he is telling he didn't get any money.
Since money has been deducted and it hasn't yet reversed. Please look in this matter and help me to get my funds reversed.
Thank you
Muzaffar bashir
Account number [protected]
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    Allahabad Bank Phone
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    Allahabad Bank Address
    2, N. S. Road, Kolkata, West Bengal, India - 700001
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