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Allahabad Bank — Not received refund amount

Amazon india as send me a refund of ₹12, 999 on 1 march 2021 but the amount is not updated in my bank account. Till now i contacted to the bank customer helpline but they are useless. Bank is saying their is some technical fault due to which your amount is not updated till now.
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Hey did u get ur money??
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Arunangshu Munshi's [Complaint's author] reply, Mar 18, 2021
No, not till now they are just giving irrelevant excuses

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