| Address: | New Delhi, Delhi, 110001 |
• on 23 january, 2019 there was discount offer at big bazar against purchasing through rupay debit card & to get cash back at the rate of 10% of purchased price.
• i visited big bazar & carried out purchasing worth rs. 9957/-, but my allahabad bank rupay debit card no. [protected] did not worked.
• i contacted customer care allahabad bank, who informed that, as per rbi guide line, it is mandatory to have chip card enabled debit card with w. E. F. From 01.01.2019 & advised me to approach concerned bank branch.
• undersigned visited allahabad bank, baroda house branch & contacted branch manager, who apprised that rupay contactless debit cards have not been issued by head office till date so could not be supplied to customers.
• since, it is rbi guide lines, bank authority should had supplied contactless debit cards to customers well before 31.12.2018.
• undersigned asked for complaint register in bank branch but all the staff was hesitating. After intervention of bank manager, a new blank register (Unnamed) was handed over as complaint register undersigned has marked first complaint (Treating that this register will continue as customer complaint register)
• do to negligence of bank authorities & not issuing rupay contactless debit card well before 31.12.2018, i suffered a loss of rs. 750/- as cash back.
Kindly arrange to reimburse rs. 750/-, reply to my complaint & issue debit card immediately.
Yoginder kumar
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