Allahabad Bank — refund amount not credited in my account

Address:

Munger, Bihar

I (Mamta tiwary) having a saving account (Acc/no. [protected]) in the jamalpur branch (Bihar)
I have got a refund from amazon the amount of rupess is 399 but my refund money was not credited in my account
I contact to the amazon customers care and ask for refund, they are saying that your refund was initiated on[protected] they provide me reference number[protected]...
Then today[protected] i have contacted my bank branch and i request to solved my problem but they not listen my word, they are not resolving me query they gives me toll free no. ([protected] this number is all time busy) and says contact in this no... They have very rude behavior for me... And they closed the bank boor before the time and says ok you will come tomorrow...
Many people was very angry to this behavior of bank employees we have can't understand that what can should do with this behavior of employees...
I request you to please resolved the (Refund) problem