Allahabad Bank — refuse to collect transfer cheque on ground of non home branch

Address:

Kolkata, West Bengal, 700154

I have produced a transfer cheque at allahabad bank garia branch, however the receiving officer refused to accept that cheque and ask me to produce that cheque at home branch.

I have an account with allahabad bank shyambazar branch and allahabad bank elgin road branch. Since transfer cheque was issued to make transaction between thouse branches, concern officer said that allahabad bank garia branch in a non home branch and they have a circular that they can't accept non home branch cheque.

Meanwhile some of my known bank employees came and take initiative to to receive the cheque and make such transfer.

My complaint is that whether under cbs system can a bank refuse to accept cheque on ground of non home branch cheque?

Since some of the bank employee was known to me, but other customer, they can be misdirected.

Because of these type of employee, bank is loosing it's reputation to the customers.