Allahabad Bank — want refund of debited rupees through atm card but cash not out from atm machine

I tried to withdraw Rs.10000 and Rs 2000 through my Allahabad Bank ATM debit card on 05.07.2018 around 6.30 pm..but the ATM machine did not provide me the cash..and a message has been sent to my registered mobile no. that Rs 12000 has been deducted and I checked my account balance is reduced by that amount that I haven't got..so please refund my already debited Rs 12000 to my bank account as early as possible..
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    Allahabad Bank Phone
    +91 33 2231 9144
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    2, N. S. Road, Kolkata, West Bengal, India - 700001
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