Ambal Auto — Delay in delivery / foul play in waitlist swapping

Address:

Erode, Tamil Nadu, 638012

Sir,

I write this on behalf of my father mr. Manivannan, residing at no. 7, ganapathy nagar, thindal, erode. He had booked, baleno / petrol variant / ray blue colour on 05.01.2017 at maruti nexa showroom m/s. Ambal auto, a unit of sree saradhambal automobiles erode (P) ltd, perundurai road, erode. Booking receipt no. 376 and proforma invoice no 189.in the booking registration form, they had specifically mentioned that the waiting period on booking is 24 months (In email as 22 months), and blatantly promised that, they would provide the car in maximum of four months time. The waitlist they mentioned at the time of booking was 11.

To my dismay, past the orally committed deadline the response from mr. Prabhu, relationship manager and mr. S. Sandeep was very much disappointing. I repeatedly receive an prefixed age-old plain email containing no useful update on the status of car (Mail correspondence attached) on 22nd march, 4th april, 9th may and 9th june. They just forward the same mail repeatedly in spite of my request to update proper information.

Every time, i stress upon the status, they move my waitlist few places lower and finally, it came to one. Now at this juncture, mr. Prabhu, relationship manager had orally communicated on 21.06.2017 that, the car cannot be delivered in the committed timeframe.

My troubled concerns are
1. I suspect foul-play in swapping waitlist order which is evident from the response they give every time.
2. They had communicated my priority/waitlist no as 2 on 22nd march, 2017. I wonder whether they would receive just only one car (They claim its their flagship color variant and model) during the entire period?

With the deepest sense of disappointment, i write this addressing key persons of nexa showroom network and m/s. Ambal auto dealers, seeking their intervention in resolving the issue, to provide me clarity on the credibility of waitlist order that it has not been circumvented by the afore mentioned dealer.

Attachments: booking requisition form, proforma invoice and cash receipt