AMCS Internet — website design complaint

Please do not use this company, they made a very poor web site then when i complained that it was not what we agreed they said they would change it but it wasn't done. Their excuse was that it was a particular member of staff that was the problem and that he had left the company and another person took over but i never heard from them until they contacted me for a renewal but when i pointed out that the web site was never finished and made live they just said that they they had hosted it in their server so they have for-filled their obligation so they were justified in keeping my money. I had paid for a non template web site and extra for optimising the site but in fact never receive an up a running web site