[Resolved]  American Tourister — no response from american tourister representative in delhi for suitcase replacement since 3 months

Address:

110075

Hi. I have a american tourister trolley (Hard material case) which was bought a year back (In 2016) and the outer material got broke within few months.
So i went to the american tourister dealer in uttam nagar delhi and asked them for replacement as my trolley is in 3 years warrantee period.

They inspected the trolley and agreed for the replacement and noted down our complaint and forwarded it further to the company for replacement and they told us to keep our trolley with us only and to bring it back after 15-20 days when the replacement will be recieved.

Now its almost been more than 3 months that still i have not got my replacement. I have called the reprentative of american tourister in delhi that is mr puran shrivastva many times and initially he used to say it will take more days.

After calling many times, one day he said that your replacement has arrived but i'm bit busy these days and i ll call you back when i'm free. Since that day i have not recieved any call back and infact i have been calling him constantly but he never picks up.

Now i dont know whom to contact and how will i get my replacement.

My experience with american tourister service has been quite worst. I did not expect that such a good brand will provide such a bad service to their customer.

Now kindly help me in getting my replacement before the warranty gets expired.