Ampa Orthodontics Private Limited — Referral amount has not been processed

Address:	B Wing, Empire Plaza 1, 1st floor, Lal Bahadur Shastri Rd, Vikhroli West, Mumbai, Maharashtra 400083
Website:	skinnsi.in

Background:
I am a customer of Skinnsi. I have referred their service and earned referral amount.
www.skinnsi.in is an internet-based portal is run, operated and maintained by AMPA ORTHODONTICS PRIVATE LIMITED having its registered address at B Wing, Empire Plaza 1, 1st floor, Lal Bahadur Shastri Rd, Vikhroli West, Mumbai, Maharashtra 400083.

Issues faced:
1. As per company's policy, a referral amount of Rs.4370 is due to me on 7 June 2022 and the same is also reflecting in my online wallet on their website. As per their policy, the same has to be credited into my bank within 2 weeks from the date due.
2. As on 3 August 2022, the same has not been received by me despite multiple follow-ups to the customer care team
3. There is no visibility to the customer on the number of tickets raised, it's date, issue raised and it's status.
4. Each time I contact customer care team, a new representative picks up the call and I have to spend 15 minutes explaining my case from the scratch and receive a standard response to wait for 48 hours and additionally write e-mail explaining my concern.
5. No inward communication (call/e-mail) has been received over the past 3 months acknowledging the receipt of e-mail or action taken on the issue raised.
6. After two months of continuous follow-ups, customer care team has closed the issue confirming that the amount has been credited to my bank account by their accounts team. They provide me with a transaction-ID which serves no purpose.
7. On suggestion of customer care executive, I have e-mailed them my bank account statement confirming that no credit has taken place. However, no action has been taken on this.
8. In contrary to their above statement that the referral amount has been credited to my bank account, their online website confirms that the referral amount of Rs.4370 due to me has not been paid out yet.

Request:
1. Levy a penalty on the company for not honoring their commitment and also providing no disposition for more than 60 days. They have failed to provide visibility on the concern raised and respective action taken. Additionally, I have been mislead multiple times by customer care executives that my bank account details are incorrect and I e-mail my grievance (containing sensitive KYC details) to their individual e-mail IDs despite writing e-mails to company e-mail ID.
2. Provide compensation of Rs.50, 000 for the time and effort lost over irresponsible handling of customer grievances.
3. Transfer the referral amount of Rs.4370 due, to my bank account