| Address: Ample Technologies B J Arcade, Site No. 436, 27th Main Road, Sector 1, HSR Layout, Bengaluru, Karnataka | | Website: retail.imagineonline.store/imagine/bengaluru/hsr-layout/imagine-apple-premium-reseller-in-hsr-layout-bengaluru--1f12658b-98f5-476f-9d93-c14f39ec73f5/home |
I visited your store today regarding a charging issue with my device. The technician cleaned the dust and confirmed it was working fine, stating that dust accumulation was the only problem.
When I inquired about the service charge, I was shocked to learn that the amount quoted was ₹999 — solely for dust cleaning. I asked again to confirm, and he repeated the same amount. I would have understood this charge if any parts had been replaced, but charging ₹999 for just cleaning dust is completely unacceptable.
To make matters worse, the technician then suggested that I purchase a product from the store, implying that the charge would be waived only if I did so. This felt like a forced and threatening sales tactic, which is highly unprofessional.
I later received an email stating that for any discrepancy, I should contact the store — which prompted me to raise this complaint.
It is disappointing that a reputed company trains its employees to exploit customers over minor issues like dust cleaning — either by overcharging or pressuring them into unnecessary purchases.
I had trusted your brand enough to travel 20 km to visit your store. This kind of experience feels like cheating, and it has severely damaged my confidence in your service.
I request that this matter be investigated and appropriate action be taken. Was this information helpful? | 
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