| Address: chalakudy, thrissur |
Respected Sir/Madam,
I am writing to lodge a formal complaint against Shadofox Delivery Services for their repeated and deliberate delay in delivering my online orders, along with poor customer service and misinformation.
On[protected], I was scheduled to receive a package through Shadofox delivery. I waited the entire day, but no delivery was attempted. Later in the evening, I received a message stating the package could not be delivered because I was unreachable — which is completely false as I did not receive any call from the delivery personnel.
When I tried contacting the assigned delivery agent, they did not answer my calls. Despite several follow-up messages and call attempts requesting the delivery be completed the same day, my calls were rejected. This is not the first time this has happened — Shadofox has previously delayed deliveries without cause and shown unprofessional behavior.
Their neglect has caused me unnecessary stress, wasted time, and affected my trust in services using this courier partner.
I request strict action be taken against the courier company for:
Providing false delivery status updates
Not attempting actual delivery
Ignoring customer communication
Repeating this unprofessional behavior
Attached are screenshots of messages and call logs for your reference.
Thank you for your assistance in this matter.
Sincerely,
Angel Jekson
Polakulangara(h)perambra po thesserry
[protected]
[protected]@gmail.com
Shipment no: AWBSF[protected]PL
📦 2. Complaint Email to Purple (Retailer) to Change Delivery Partner
Subject: Request to Change Delivery Partner Due to Repeated Issues with Shadofox
To: customer support at Purple (you can use their contact form or support email)
Dear Purple Team,
I am a regular customer and appreciate your product quality, but I am writing to bring to your attention a repeated issue that is affecting the overall shopping experience.
Your delivery partner Shadofox has consistently delayed my deliveries without valid reason. Most recently, my order (Order ID: [insert]) was supposed to be delivered today. Despite waiting the entire day, no delivery was attempted. Later, I received a false message stating that I was unreachable, even though no call was made. Repeated calls to the delivery agent were ignored and rejected.
This is not the first time I’ve had such an experience with this courier. Their unreliable service and lack of customer care is seriously affecting customer satisfaction. If this continues, it could lead to loss of trust and business.
I kindly request that you consider discontinuing Shadofox as your delivery partner or at least allow customers to choose an alternative courier at checkout.
Thank you for your attention and support.
Best regards,
[Your Full Name]
[Contact Info]
[Order ID]
Ample Technologies customer support has been notified about the posted complaint.
From the face of it, this looks like a domestic issue, whereas we are an organisation of repute dealing with various brands for more than 25 years. Do remove the same and mark as closed.
Regards,
Krishnan R