[Resolved]  Ample Technologies — insurance approved but still delay in giving a credit note for 4 months

I have dropped my phone in hsr icare in the month on november 2017 and the reference number is amp00276 and smh1403817.

The latest update i received in the month on january is that the claim has been approved and i will be receiving the money by january end since it required 48 working days. Now it's been almost 3 months extra and i still haven't received any claim money from the insurance at their end. I have been patiently waiting for the resolution but i don't think there is any communication from their end. I have emailed their assistant manager as well and they are just manipulating by giving excuses and putting the blame on the insurance providers.