Amrit Pharmacy Pgi Chandigarh Nehru Hospital — Not giving medication on time and misbehaving with patients

To whom it may concern
My mother is a cancer patient and we are getting her medication through himcare card. For last one year we we’re getting medications on time but recently PGI pharmacy ties contract with Amrit Pharmacy and for last 2 months we aren’t getting medication on time.
1) They called us three days continuously and kept us waiting for whole day, at last we have ended us to arrange medicine by us own which is very costly.
2) The staff is very rude and not even listening about urgency of patients.
3) Market cost of injection is 17500 but they are creating a bill for 20000.
Kindly look into this matter as Cancer medicine cannot be delayed as it will affect the patients health.
Please take necessary actions.

Thank you