Amway India — Complaint against refund not processed

I have ordered 1*attitude be bright herbals 2 in 1 scrub and mask and also 1*be bright herbals day & night cream.But i have cancelled the order after the payment successfull.The concern agent has told me my refund process is under process but till now no refund has get back in my account.I have ordered 16 days before[protected].They told refund process is 7 working days but till now more than 10 days but no results.I want my refund immediately pls process this complaint request and do the needful immediately.

Order id[protected]
agent name-surya
mobile number-[protected]
agent customer id-[protected]