Ananda Bazar Patrika — not received any paper since subscription start date - 16th june,2019

Address:

Kolkata, West Bengal

1. Mr Arindam Mitra, claimed to be ABP subscription agent, came to our place to collect all the required documents including vendor details and a cheque of Rs. 3473/- on 13th May, 2019. He said I dont have to contact my vendor and promised to start the subscription on 4th June, 2019.

2. After couple of followups the ABP said my subscription started on 16th June, 2019.

3. I started contacting ABP helpline from 17th June. Whenever I called every time your agents said "it's going to resolve in 72 hours. It has been prioritized. Our senior teams are working”. Neither they sorted out the issue nor they showed any decency to call me back saying they couldn't do that.

4. I dropped an email to "Club.[protected]@abp.in" provided by agent on 4th July and till date haven't received any reply.

5. 7th July, A person from airport distribution centre showed up and promised me to resolve the issue but asked for coupon. I clearly told him I haven't received any paper so why should I hand over my coupon? I informed Ananda Bazar the same thing and they promised to call back.

6. Today on 8th July again there was no paper and when I informed Ananda Bazar that I will launch a complaint in consumer forum.

Thanking You
Payel Raha
Date - 8th July, 2019