Anant Raj Group — AMC taken but no services were given as per terms and condition

Address:

House No. 23, Gali No. 25 B Block Kaushik Enclave, Burari, Delhi84

Ram Raj Pathak Father of Alok Pathak
House No. 23 Gali No. 25 ‘B’ Block Kaushik Enclave
Burari, Delhi-110084
Email : asrrrr.[protected]@gmail.com
Mob No. [protected]

29 Nov 2021

Grand Water Solutions — Taken AMC for RO but no action on my Repeated requests/ complaints since 27 Oct 2021 except false consolation

1. With profound regards and humble submission it is submitted that I got a telephonic call on 30 Jan 2021 from Grand Water Solution N-148A, NARAYAN NAGAR, DELHI-92 and narrated me as an authorized Kent RO Repair/ AMC Centre while I was working in Central Govt Office, Ministry of Defence, Delhi Cantt-10. I told them that I am in office and not at home then the operator of above firm told me to inform your family member. Accordingly, I told my son Alok Pathak to do the needful as deemed fit on arrival of the technician. The bill of above firm is furnished below for your perusal please.

2. Thus, I had taken up an AMC from above firm for Rs. 7500/- for one year for my water Kent RO to get better quality of drinking water. Technician of the above firm came and changed the items as mentioned in above bill. The technician told my son that as per AMC they will cover all problems till 29 Jan 2022 and automatically visit my home after an interval of three months to change outer filter as well as cleanliness. They will solve the problem within 24 hours of complaint. I noticed problem in my Kent RO in Jun 2021 and telephonically lodged complaint to Grand Water Solution, Narayan Nagar, Delhi-92. After repeated requests the firm made false statement to repair my Kent RO within two – three days but they didn’t comply their promise. I visited their office on 05 Jul 2021 and submitted an application for urgent repair of my Kent RO. In between Kent RO Technician visited my home on complaint and check the Kent RO and bill mentioned above and told me that membrane installed in Kent RO is counterfeit and firm is not authorized for repair of Kent RO. It was also confirmed by the Technician of Grand Water Solution, Narayan Nagar, Delhi-92 while visited my home in first week of Aug 2021 and assured to change Membrane within two-three days which is not complied till date.
3. I am facing water problem since last week of Oct 2021 and telephonically lodged repair complain and change of Membrane on 27 Oct 2021 vide Complaint No. A-271005 dated 27 Oct 2021(Ms Sneha) of above firm which has not been complied by them till date after repeated requests. I also requested to Ms Simran of above firm many times and lastly on 26 Nov 2021, she in turn told me to repair immediately, but didn’t comply her promise and didn’t receive any call for four days.
4. In view of the above, it is clear that firm is fraud and looting the money from the customers of Delhi and other places. Therefore, you are requested to take administrative action against the firm to black list otherwise this looting activity will continue days ahead. Such fake firm should be banned to such services to safeguard interest of the public and society.
5. I will remain ever grateful to your for this act of kindness.
Thanking you Sir.

Yours faithfully,

(Ram Raj Pathak)
Mob No. [protected]