Anganwadi — Not proceeding govt scheme

Hlo sir/madam
My daughter is 14 months old now, inspite of submitting the documents on time, still now didnt avail the pregnancy nor postnatal benefit of rs 5000/.
If i raise the question relating to that, they say it's due date as expired and cannot proceed the documents further.
My request is to know the exact reason for not issuing the amount eventhough submitting the forms on time.