Anix Mart — Item is faulty, now the company is giving vague excuses for pickup & refund

Address:	Ved rd, surat gujrat
Website:	[email protected]

I had ordered one lehnga of rs. 2200/ from an Instagram account her style Bazar (fake account now not picking up the calls also), later I found out from customer care number that it is actually got delivered Anix mart they delivered the product in Just 2 days but they sent a cheap quality product.
after opening it I put a request for a refund but they are giving some vague excuses & are not cooperating for the last 25 days.
I am feeling helpless right now, pls give me a suggestion on how would I go ahead with them.
The customer care number, he doesn't know how to talk to is [protected] & even not providing his owner's info.
The address is Ved Rd, Prabhunagar 1, Keshav Park Society, Raman Nagar, Katargam, Surat, Gujarat