Annamalai University — Non receiving of marksheets and certificates

Sir/madam
My self karmvir devdhar
My enrollment no is [protected]
I have completed my ba in 2014 but not received my mark sheets and certificate till now. I call in the university many times but on the help line there response is very poor. They even cannot understand hindi or english. Then i call to the study center they told me that some of your fee is pending, i paid that amount also but till now no response.
Please provide me the necessary information. I tried many time but no response from university. Please help me out from this situation.