Annamalai University — Regarding failed transaction

On November 10th 2022 i applied for Ph.D admission for that i paid 1500rs as application fee, I did this transaction through UPI. The transaction was failed and the amount was debited from my account. Then i did another transaction from my another account which was successful. Now i didn't get back my failed transaction amount. The failed transaction I'd :[protected]. In the name of Pramiladevi.
The successful transaction I'd: T2211101424487903273349.
I have already contacted the bank regarding the failed transaction. But they told me to contact the payee since the amount was credited to them. Please help on this.