Apcpdcl — The staff didn't follow the timings and.

I registered this compliments from repalle (Isukapalle current substation)
Here the staff thinking and they are following their own rules even the staff did not provide the timming board of current bills payment counter.
Here some people says today is second Saturday.
That means did APCPDCL provide any holidays in second Saturday..??
What the ### things is going on here.what the management doing here. ?
If we didn't pay the bills the APCPDCL collect the extra fees from people .
Then The APCPDCL didn't provide the good servics and the staff didn't provide the minimum respect to the CUSTOMER means the APCPDCL didn't have right to collect extra changes from the CUSTOMER.