Apna E Kendra — For getting Apna Ekendra Wallet balance to my bank account.

Dear Sir/Madam,
I Partha Biswas I am a retailer of Apna Ekendra Aeps service. My I'd no is- AEK11621266. I have have withdrawled Rs 4000 of a customer that amount was automatically addded in my Apna Kendra walled. While I was trying to transfer my wallet money to my bank account it was not moving since 20 days. I tried to resolve it by Apna Ekendra support team they didn't not respond and they forced me if I do not take their any other service .They also force me to purchase Atm service, Bio matric machine. If I don't purchase their machine I can not transfer my money to my bank. Please help me out. I am a jobless person how can I lose my hard earned money. Please help me out to resolve the problem.