| Address: | Online |
| Website: | Apollo 24/7 app |
I have been using the Apollo 24/7 app for some time now and recently saw an ad on Paytm regarding cashback offers on purchasing Apollo e-voucher. Since I have used similar vouchers for Swiggy and Amazon, where the balance of the e-voucher gets added to Swiggy money or Amazon Pay, I thought this would be the same.
Unfortunately, this is not the case with Apollo! The e-vouchers are a SCAM!
I bought Rs. 2, 000 worth of e-voucher and had used only Rs. 414.96, the remaining Rs. 1, 585.04 just vanished!
So, I went back to the app and saw the fine print under “Things to Note”, that any unused balance on vouchers will lapse automatically! What kind of a rule is this? How is this fair to the consumers? No one reads the things to note, while placing a simple order specially for medicines. Other Brands fairly use such remaining balance as a credit for future use in customers accounts. No one lapses the balance on a voucher!
Next, I sent a detailed email to Apollo customer support (Sathish Chandra Kavali, Grievance Redressal Team, Apollo 24|7) sent a bogus reply stating exactly what I was complaining about. I don’t think he read my email at all!
Consumers are not buying medicines for fun. In a vulnerable state we rely on medicine stores or hospitals. Especially if a well known brand, we do not expect such hidden terms and conditions! When seniors are using e-vouchers, they are not going to go through the fine print!
Why would Apollo issue & advertise such a voucher?
Since I did not get any support from Apollo, I am writing here. Maybe this will prevent consumers from getting scammed in the future.
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