Apollo Clinic — Misbehaving staff and early closing of clinic

Sir/madam,
I would like to draw your kind attention regarding the service I got from your Barrackpore clinic on today.As per information I received from web closing time of that clinic is 0900 pm when I reached at 2025 I found the shutter of entrance is down and staff s are chitt chatting .when I knocked initially no body entertained after few minutes security staff pulled the shutter and said clinic is closed and when I asked for closing time one of your staff said 0830pm.when i said for is closed at 0825one lady sitting in reception roughly said" 0830 mane 0830 abdhi service debo na ki, apni kal asun", now I want to know
1.actual closing time of the clinic
2.good services which we are generally received from your organization till now, are stopped no a days.
There were few more persons are also present at that time to get reports which are very much essential for follow up action I hope necessary action may be taken so that we will get your renowned health care service again in future