Apollo Clinic Complaints & Reviews

I raised below issue multiple times and i just get a call to address an issue and they ask me to call on another helpdesk number and I tried calling on that number thousand times, but it never gets connected neither I get a call back from concern team. I am fed-up with this now such a [censored] service from a top rated and authorised clinic.


I did corporate health check-up and below are the details -
Name -...

On the day 12th of April 2023 I visited Apollo medical center, marathahalli to meet a gastroenterologist. As I put my concerns of meeting the gastroenterologist doctor the executive on the reception says that Dr. Prasad/prasant will be available after 5pm so than I said than I will need to comeback later as it around 3-4pm. But the executive said instead of the said specialist you can meet the other Dr. Rajendra Prasad who can give you the...

The patient is a 79 year patient who is physically intihibited. Doctor had suggested certain tests to be conducted. The tests were completed on 11.07.2022.
Called clinic to book a time slot to show the reports. Was told by customer care that they cannot help and I need to either WhatsApp or call the number on the prescription seeking appointment for booking time.
I called the number on the prescription which remained unanswered...

I have booked for health check package (AHC) with Apollo Hospital Basavanagudi branch on Saturday 30th October 21.
1. CC executive told me that the charge for this service is approx Rs 8000 and I am eligible for a discount of 15% but at the branch they charged me Rs.9500.

2. Echo 2D test was done as the doctor was not available so they asked me to come on Monday 1st Nov 21. I cross checked with them about doctor availability...

Date of incident - 1 Feb 2021
Client No - FJES.[protected]
Issue - Please note the highly unprofessional behaviour of Apollo Clinic - Jessore Road. I had got my father's testing (Chest X ray) done on Sunday 31 Jan 2021 as per doctors advise. I got a receipt which said that report collection time for Sunday is next day 7-8PM.

However, when I came to collect the report today (Monday, 1st Feb 2021) at 7:10PM,...

Please take this email as a complaint against the severe behavior problem of your doctor dr. Kasturi bhaumik (Consultant obstetrician & gynaecologist) regn no-50619. [protected]@apolloclinic.com.
I had an appointment with on september 12th, 2020 for my wife 'ir* *ek' at 11:00 am ist. Last time we (Me & my wife) visited her on june 1st, 2020 (Around 3 months back) for my wife's health issues, that time she prescribed some medicines (Including...

I have chosen whole body check up for my
Mom in apollo clinic with belief that apollo is very good and trusted hospitals. Day started with a rude reception person, he is very arrogant. Sono mammography is not available in nizampet location which is not informed to me by clinic or by customer service. Receptionist simply answered “go to other location” for this test. Am i taking the tests freely? Can’t they check before whether...

Mr. Mohanlal mukherjee uhid fsod.[protected] was refused senior citizen discount by ms. Ruma chakraborty and ms. Anita das at apollo clinic sodepur. Also both of them was reluctant to speak properly and not even ready to provide service in need of emergency too. They were even trying to mislead us by saying that the charges are for collection when its already conveyed that no collection charges will be implied for resident of godrej prakriti....

Dear apollo team,

From 2015 to 2016, at apollo white dental madhapur (Referred from apollo clinic kothaguda).

My experience allow me to claim that i wasted my time and money because tooth implantation and fixing bridge, one after an other for a missing tooth, were failed within few days. The apollo dentists were failed to give me a treatment and apollo charged me for the failed/poor treatment. Finally i had...

Hi,

As I got inlay-ceramic filling in 2014 from T.Nagar Chennai in 22, 500 INR.

When I went there doctor said that you should go for this type of filling because it will stay whole life and if anyhow it comes out then you will get re-filling without any cost.

Now some 3 months back, filling from one tooth came out and when I contacted Apollo white dental clinic they said you have to pay. And you...

Whole Apollo hospital and clinics are a screw up place. Entire clinic people are money minded which includes doctors and management. They dont care for anything except money. They screw up with the final bills, adding unwanted irrelevant medicines, tests etc. Even they don't even bother to test results and consultation. So its big time scam and cheating to the billing session. Please be very careful before you enter in to these Apollo...

We stay at Hosur and My Son Master Konig Samuel had Stomach pain. My husband took off to take care of my son and we came to Koramangala Apollo clinic for complete check-up on 11th Sep thinking that Apollo hospital would be better.
We met Dr Meenakshi Motwani and she has suggested to take a scan suspecting Appendix.
But the scan report conducted by Dr. Mahesh S. Malani said “Appendix not visualized” .Because of this the Dr...

My daughter name is Anaya Adak, age 5 years plus, due to her Illness we went to apollo on 8th january 2024 for doctor consultation and doctor prescribed for urine test. Next day my wife went with chield for test. Apollo book urine test as well as culture and my wife oppose for urine culture test but they didn't listen our request. Same day afternoon we got urine report and seen no need to further urine culture and my wife immediately called to apollo office to stop urine culture test but your office not granted our request.

After seen the urine report we common people can understood that no need to urine culter but apollo's laboratory man can't understood that and make urine culture, only because of make money, so ridiculous.

From apollo told my wife you come to office and stop this test. Tell me, why should we go to stop this test?
Why not grant phone call?
Why not you understood that is not need?

My wife alone with two small clield then after she run to stop the test and reacn to office at evening. After reach she listen is too late to stop test.

We are lost our money as well as harass by apollo.

I had a horrible experience this week, I went to two branch of appolo kormangala clinic and jp nagar clinic of appolo ent doctor diffrent doctor. First for jp nagar appolo clinic Dr. Krishna ramanathana she told that I have a neck infection and gave some medicine, but since the medicine, i eat as prescribed but didn't help we went to the doctor again and she told infection is gone but we mentioned her that still pain is their in neck but she told to drink more water but the condition got more bad on same night once we came back home next day we thought of moving to second doctor which became a worst nightmare Dr. Vijaya Lakshmi m she is the worst doctor I have seen in my entire life not only medical wise but personally she asked me if the patient is my mother i replied yes then she told ohh then why are do u sound like some stranger, my mother replied that we have haryanavi language which may sound rude when ppl hear it but it is normal for us, and then she told me to run down to reception and ask for reimbursement bez in the bill form her name was not mentioned I went down to tell reception and the staff replied we mentioned it in the system, I came and informed the doctor same, but she still insisted to go again and change the bill, i said no I can't run down again and again. She then wrote her name by pen itself in bill and wrote the prescription for medicine, she wrote few neck test but also xray of brain/skull but I don't get the point of getting brain xray. That's a doctor thing which I felt completely out of logic. I really felt bad when she asked personal questions and also she told me not to visit appolo and contact her personal number which is 99450***** her personal number which she wrote on my xray sheet and she also asked about my occupation and where do I live in Bangalore, well as if she was taking personal interview instead of treating a patient, I felt like she judges a patient and gives them her number bez she felt we are rich as a guess. This is really disappointment when appolo has such bad experience, mean, selfish, rude, unethical, unprofessional doctors. I will never visit appolo even if i die on road. And will take this issue to social media with all the pics and proff for awareness alert for such doctors.

For wrong USG report provided, I went to hyderabad AIG hospital to do treatment.Then apollo sent a message that it was typing mistake fromthere end.Is it kidding or apollo playing with petients.I want claim all expenses whatever I spent in hyderabad.I have all evidence.

I am approaching you here with regards to a very unacceptable behaviour and dismal customer service I received from the Apollo Clinic at New Town today.

I had an appointment with a neurologist at 3.25 PM today at the Apollo Clinic, DLF Galleria unit of yours. I visited the clinic perfectly on time and paid Rs1000 as the consultation charges and was handed over a slip which I was requested to submit at the back desk. Upon submitting the slip, I was told there were 6 more patients ahead of me and that the doctor came in late. Patients whose appointment were due from 2.10 PM were still waiting at the queue ahead of me, which means I would have required waiting at least for the next couple of hours for me to be able to make it through to the doctors chamber.

While I asked why is that I was not informed about the delay, I was mentioned everyone is waiting and so should I. Its not the responsibility of the staff to keep on informing patients. I eventually had to resort to cancelling my appointment as I couldn't have waited for 2 hours.

No my questions to you here is:

1) If we are provided with a time slot and the doctor couldn't make it in time, shouldn't it be your responsibility to let the patients know about it? While the doctors are busy as we all understand, does our time as patients have no value? We have to manage our time from the office and other work to be able to make it for an appointment, and we pay a hefty amount of money to be able consult a doctor. Why shouldn't there be any respect/consideration for our time?
2) Upon not being able to express my concern with anyone, I called up your number to try and have a word with the in service manager. Someone picked up the call and mentioned the person in charge cannot be directly connected to? Why so? Is he an incarnation of God? I believe he is a public relationship officer and his duty is to attend to the customer's/patient's concern. Why can't someone connect him directly if we wants to speak to him?

I am renal cell carcinoma patient and am suffering from a recent inflammation in my temples (forehead) owing to which I was trying to consult a neurologist today. It was impossible for me to have sit and waited for 2 hours because of my health. Upon trying to express my situation with your representatives available at the clinic, no one even bothered to listened to me. Why should we be mistreated this way, its not a charity service you are offering us and there should be some element of respect/responsibility shown by your staff towards the patients.

I wrote an email as well expressing my concern to the email id of new town apollo clinic, but no one bothered to drop me a response.

I booked EEGon25 th July. The clinic give me appointment At 4.30 pm. And I'm going there with my pt. And then I'm asking what time it will be done. They told me that EEG Tacnation not coming.. he is on way. So I wait for one hour. Then again I'm asking is he come or not. And they told me he is on the way... And asking them when he come .. if he come late so why u give me this time appointment. And ther one leady who is the manager on Newtown clinic, her behaviour is so badly.. no clarification for this thing..

This manager (see attached photo) does not have the authority of the staff marking an appointment of investigation of the brain
I complained but nothing happened, an awful experience in Apollo Newtown, never will step down there!

I have been a regular customer visiting Apollo clinic, Prince Anwar Shah road. I visit for Dr. Suparna Chowdhuri.

I am 33 weeks pregnant now.
There is a rule of sending patients as per the appointment timings irrespective of who comes first or later. This is the rule over been following since the past few months check up.

Today (23rd July 2023) this lady on the help desk suddenly changed the rules according to her own whims and fancies to first come first serve basis, ignoring the appointment timings.

My appointment timing was 4:50 pm and she delayed my billing till 6:47 pm. On asking for her name to complain, she refused to provide the same. When I was trying to take her image to complain, she tried getting violent with me, to which my husband who was accompanying me came in to save me.
I want this complaint to be seriously noted. Attaching the image of the lady on desk who refused to share her name and had an atrocious behaviour towards the patients.

I Arpita Sharma had medical in Pushpya Hospital clinic through Apollo on 15th, May 2023 for which I have made payment of RS 2500 to Apollo in Agreement Name: [TORRENT POWER PMC CASH PAN INDIA OP AGREEMENT] and Package Name : [TORRENT POWER - PMC CAT 2 - PAN INDIA - FY2223] on 12th, May 2023.

I want reimbursement of my money from torrent but they are asking me to submit Invoice but till now i haven't received any Invoice from you on my mail ID : [protected]@gmail.com, My transaction ID is[protected] .

Request you to send me Invoice on my mail ID.

Thank you