Apollo Clinic — Rude behaviour by customer help desk executive

Address:

Apollo clinic Prince Anwar Shah road

I have been a regular customer visiting Apollo clinic, Prince Anwar Shah road. I visit for Dr. Suparna Chowdhuri.

I am 33 weeks pregnant now.
There is a rule of sending patients as per the appointment timings irrespective of who comes first or later. This is the rule over been following since the past few months check up.

Today (23rd July 2023) this lady on the help desk suddenly changed the rules according to her own whims and fancies to first come first serve basis, ignoring the appointment timings.

My appointment timing was 4:50 pm and she delayed my billing till 6:47 pm. On asking for her name to complain, she refused to provide the same. When I was trying to take her image to complain, she tried getting violent with me, to which my husband who was accompanying me came in to save me.
I want this complaint to be seriously noted. Attaching the image of the lady on desk who refused to share her name and had an atrocious behaviour towards the patients.