Apollo Clinic — Unprofessional attitude of staff working in reception

Today I had appointment with Dr Bhaduri ( Endocrinologist) at Apollo Clinics, Newtown, Kolkata. Appointment time was 4:30 PM and staff at reception asked me to come by 4:00 PM. Accordingly I reported to the clinic. Till 5:10 PM, doctor did not reached. I asked the staff at reception, if there is delay in schedule time, the same could be communicated thro SMS / WhatsApp or telephone call. Concerned staff at reception started giving advice to me to talk with doctor when he will arrive. Everyone has value for their own time and Apollo Hospital must consider this with utmost priority.
Yesterday also I met Neurologist here and I had similar kind of bad experiences of your staff in reception, for which I gave feedback in writing.
What I perceive that your staff need interpersonal training and behavioural training, else the name of Apollo will be maligned.
Hope my feedback will be taken in right spirit and proper action will be taken.

Thanks - JAYDEV Chakrabarti
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email - [protected]@gmail.com