Apollo Clinic — Unprofessional behavior of clinic staff

Address:

DLF galaria, Newtown, kolkata 700156

I had an appointment with doctor Priyanka Sinha on 2nd June 2022 at apollo clinic newtown kol 700156. First of all, staff confirmed that my appointment time is strictly 06:30 PM. After arriving in time, I had to wait for one hour for the doctor to arrive.
Even after that, I was asked to visit doctor in sequence number 4 although my sequence was 3.
Staff, named Dipanwita Roy Choudhury said that another person had emergency where it was not at all the case, she just promoted that person as the person was known to her.
Apollo is a renowned organisation and such behavior ruins patient experience.
Please take strict step to stop such unprofessionalism behaviour.