Apollo Diagnostics — Urgent: Serious Concern Regarding Incorrect Sample Labeling

Address: Apollo Lab

There was an incorrect labeling on the sample, which we discovered only after four days—following the complaint I raised. This is completely unacceptable, especially given the critical nature of the test. Such an error by your pharmacist is a serious issue and raises major concerns about the accuracy and reliability of your processes.

Lab test booked - 11July2025
Lab test name - Double Marker
sample collection date - 12July2025 around 10.15 AM

Now, the timeline for the test has already passed. Who will be held accountable for this delay and the consequences arising from it?

I expect a prompt and responsible resolution to this matter.