Appario Retail Private Ltd — Scrap item - Bricks received from Appario / Amazon

Website:www.amazon.in/gp/product/B0B7XCG225/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&th=1

Sold & Dispatched by : Appario Retail Private Ltd
Sold on : Amazon

I ordered a product DJI OSMO SE mobile gimbal on 29th Jan 2024, paid 8990 via my SBI credit card on EMI. Got it delivered on 31th Jan 2024. But when i opened it, there was "tiles / bricks" of same size and weight and the original product was missing.

Same time i called amazon and registered my complain. They said they will investigate and let me know in 4 days. I called again on 5th Feb 2024 only to know that their "internal" investigation was complete and my complaint is refused and no claim / refund or replace is possible.

They did not call me to ask my point. I said i have video made but they refused to listen to me. I feel cheated and feel this is a organized crime / scam.
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