Applypanonline — no updates, no contact details

Address:57/28, First floor, 4th Main road, CIT nagar, Chennai - 600035, Chennai, Tamil Nadu
Website:www.applypanonline.com

I have applied the pan through applypanonline.com. They have collected the documents and approved by them. Later they have submitted to pan department. They have provided the acknowledgement number in their site g[protected]. When i check the status in utiitsl for the acknowledgement number, it shows as
"application is not yet attached to any batch. Please generate batch for physical transit of applications.". I called the pan help line number, they have told that your agent has to update.
I was trying to get contact details from their website but there is not phone number or mail id.
Apply date 06/02/2019
It has been in same status for more than a month.
Kindly consider this as high and give me the solution. I have paid the amount to applypanonline.com.
Reference number in applypanonline.com:[protected]
Utiitsl acknowledgement number: g[protected]
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    57/28, First floor, 4th Main road, CIT nagar, Chennai - 600035, Chennai
    Tamil Nadu
    India
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