| Address: | D-127, office no 101, pandav nagar, delhi - 110092 |
I have booked the service from them on 2/10/2022. The technician came the next day to change all the filters and membrane also. I opted for kent filters to which they charged me ₹3450 total. I couldn’t check it as my water tank didnt have water that day due to tank cleaning. When I turned it on the next day it didnt work. Only wastage water was flowing but nothing in the filter tank. A technician came the next day and fixed that. Water had a weird taste since than. Even the water tasted better. I called the technician again.. another tech came and informed that the motor has an issue due to which it is not filtering it. Everything was ok a day earlier when another tech guy came. I didn’t pay these fraudsters and called a service guy from urban clap to check. (My mistake was that I didnt check what the guy who cane to change the filter installed). When the guy from urban company opened the ro infront of me, first thing he told me was, there os no carbon filter installed, to my surprise both were sediment filters. Moreover as per the tech guy from irban company one of the filter was installed incorrectly.. he suggested that motor may have got defected due to which it os not filtering. I have got the motor changed from them after that also it didnt work, urban company guy suggested that the membrane is also an old one. Kent is not manufacturing those ones. I have checked online .. Kent is making color ful ones now ie pink or blue.. the one these guys were nstalled was actually the kind of one I had got in my kent when I purchased it. Urban company tech suggested me to call the aqua ppl and get the filter changed as the ones they have installed are old most probably used ones.. I was doubting him I thought may be he wants to sell his filters.. so i have told him that I will get it done with them only and if he can come when the guy from Aqua comes. He agreed. The guy from UC was really good. I have been calling these aqua ppl .. they said they will send the tech.. and they didnt install anything old. As soon as I have told them that I will call a guy from krnt for the confirmation they are not responding now.. I have tried calling, , sent messages on whatsapp. Called all the numbers those were provided. I am not using my ro now. Have been drinking bisleri. This is very frustrating and harrassing… I f these aqua guys were genuine atleast they would respond and send somebody to check but no turned up. Even the tech who came to install is not answering. I am providing the numbers and address below.
Aqua complaint numbers as mentioned on the slip : [protected], [protected]
Technicin who came to install : [protected]
Guy who took the service booking and with whom I have been talking to change the filters all this time.. he has stopped responding : [protected]
Address (as mentioned on receipt) :
D-127, office no. 101, Pandav nagar, Delhi- 110092
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