Archeological Survey Of India — Paid for the ticket but received it post the monument closed down

Website:

asi.payumoney.com

Respected team,

Please note that, I received the ticket later. When the monument had already been closed. Even after typing my transcation number, the ticket showed as not generated and only later did i receive it on my mail. My amount was debited from my account. I am attaching the screenshot for your reference.
Requesting you to kindly refund the amount as soon as possible. You can also check with the Ram Bagh monument authorities. The QR was not scanned there.