Archies Online — amount deducted from a/c but there was not reference no

Website:

www.archiesonline.com

I had order a gift of chocolate, flowers and card, on 18th feb 2018, 1.03 pm uae - gulf timings. The order placed was still reflecting in the cart and amount was deducted. Tried contacting helpline number:[protected] but it goes to voicemail and gets disconnected everytime. Sent email to [protected]@archiesonline.com and [protected]@archiesmail.com but there has been no response on this. The amount is rs. 1409.00 which was paid via netbanking has not be returned to the account either. As per the faqs on the net, its mentioned that if the delivery has not happned then the amount is returned to account in 4-5 working days. However this has not happend. So i need to get this amount back.