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www.archiesonline.com
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Last updated May 15, 2022
Complaints 424
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Unresolved
388
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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C-113, Naraina Industrial Area, Phase-1
New Delhi
New Delhi District
Delhi
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110028

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+91 11 4141 2424
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Archies Online reviews & complaints(424)

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L
lokesh galla
May 15, 2022
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Archies Online — Order no 6775

No response from Customer care on My order,...
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Sonali Shrivastava
Apr 29, 2022
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Archies Online — Cake not delivered

I placed order (order number 6373) on 29/04/2022 for cake delivery on the occasion of birthday on 30/04/2022 but there was no update and cake was not delivered. Even after calling multiple times there was no response.
My day is spoiled now. At least they should have informed if they could not deliver. I would have placed another order with some good company. Very bad experience and very very unsatisfactory.
I need compensation...
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Vivek Murali
from Madurai, Tamil Nadu
Feb 16, 2022
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Hi Team,

I have ordered Mr & Mrs Mug last week, but i received different product today. Kindly check and do the needful ASAP.
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    S
    [email protected]
    from Kolkata, West Bengal
    Feb 3, 2022
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    I bought a anniversary card from Archies online, , paid Rs 219/- for it(Debit card)
    On the card it was mentioned Rs 149/- & another rs 70/- for shipment.
    Then i receive a message from Archies, that the product is not available.
    Date of Incident is 03rd Feb'2022
    Time around 1200 hrs
    The archies greeting card mentions, 'FOREVER DOESN'T SEEM LONG ENOUGH WHENEVER I AM WITH YOU' (A anniversary card)
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      E
      ER Mahendra Kavad
      from Surat, Gujarat
      Jan 1, 2022
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      Archies Online — E voucher not redeem online

      Hello,
      Respected sir or Madem.

      I am very bad response from customer service because I can't redeem my E voucher online .And I am belong To surat.archies haven't any shop for Surat redeem my voucher Offline.

      Please Give me Solution As soon as possible for my E voucher Or offline mode .Please Give me Help.

      Please Give Solution.
      I am worry About My E voucher......
      +1 photos
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      ER Mahendra Kavad
      from Surat, Gujarat
      Jan 1, 2022
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      Archies Online — E voucher not available onsite and Offline Surat City store not available

      Hello,
      Respected sir or Madem.

      I am very bad response from customer service because I can't redeem my E voucher online .And I am belong To surat.archies haven't any shop in surat for redeem my voucher Offline.

      Please Give me Solution As soon as possible for my E voucher Or offline mode .Please Give me Help.

      Please Give Solution.
      I am worry About My E voucher......
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      A
      Antony Praveen A R
      Nov 12, 2021
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      Archies Online — Irresponsible service

      Ordered a gift in @archiesonline on 3rd November 2021 with chosen date of delivery on 7th November 2021. (Made ONLINE PAYMENT of Rs 649 - Rs 599 for the product and Rs 50 for gift wrap). Didn't receive the order till 8th November. When tracked online, their delivery partner @delhivery_official didn't even ship the order. It was still in Gurgaon. On contacting the customer support of @archiesonline I was asked to wait for a call back in 15...
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      R
      Rana Udain
      from Mumbai, Maharashtra
      Aug 27, 2021
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      Archies Online — Delayed Service

      My order no. AL[protected] booked on 13th August, 2021...paid Rs.1565/-
      Ex.Delivery date shown 2st August, 2021...but not delivered till now i.e 27th August, 2021...
      Customer care very bluntly says...Go and read the terms...we do not refund...do what all you can do.
      Worst service, not at all trust worthy., like any other road side shopkeeper...
      .Will never use again nor suggest anyone...Disgusting....
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      U
      User2244
      Aug 25, 2021
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      Archies Online — Product not received even after three days after guaranteed same day delivery

      Hi Team,

      The product to be delivered on 22nd August has not been delivered yet after many days although was assured same day delivery.Multiple tickets raised for the same but all put on hold and no response received on cancelling and refunding the amount.No help from the Helpdesk as well.
      One of the worst service received as a customer and do not wish to engage in any future buys from them.
      Kindly help in expediting...
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      A
      Amit70008028
      Aug 22, 2021
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      Hi,
      Today is Raksha Bandhan still my order is not delivered. What's happening...???

      How are you claiming that you can delever on the same day? I am paying more Amount of the product with delevery charges & getting this much pathetic service.

      You have ruined my Raksha Bandhan celebration and festival!!!

      I will never advise to anyone to take service from you.
      Still few hours are remain in festival. Please delever the order asap on priority and confirm.

      Regards
      Amit Saxena
      Mob [protected]
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        M
        Mimansha Jugran
        Aug 18, 2021
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        Archie's online service
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          M
          Meghna Tilokani
          Aug 8, 2021
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          Archies Online — Product received completely different from product that I ordered

          Pathetic service archies has lost all the goodwill and reputation. I ordered a personalised keychain from archies website but I got completely different product which I ordered shape, font everything different. And when I mailed the customer care there are only saying that they don’t return or exchange products they said the product you ordered was not available that’s y the send a different one which is so unprofessional. We trust them...
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          S
          sanyaaaa
          Jun 24, 2021
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          Archies — Ring tarnished brown in colour

          My new ring turnished brown within just a week of purchase...
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          Q
          Qwerty123mri
          Jun 13, 2021
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          Archies Online — Order not received. Archies not responding

          Order placed on 08.06.2021.expected date of delivery was 09.06.2021.
          But not received the product till today 13.05.2021. Made 56 calls to customer care, not even one call was attended.
          Mailed them, no reply for any mail. Worst customer service.
          On tracking, it shows that product will be delivered on 16.06.2021. Which is 7 days delay from the original date of delivery. But no explanation given for this.
          No compensation...
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          Sujal_09
          Jun 12, 2021
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          I had ordered a pen on 25.05.2021 vide order number AL[protected] and the product was supposed to be delivered on 02.06.2021. I have still not received the order nor have I received any refund for the same. I had raised an online complaint with the archies online vide ticket id 50181 but still my complaint has not been resolved. I either want my product to be delivered or i need immediate refund of the product. Kindly help in resolving this issue.
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            S
            [email protected]
            Jun 8, 2021
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            I ordered a mug, the money got deducted but i dont see my order in my orders. Neither i got any confirmation mail. I have been trying to reach them multiple times but no lock. Please either refund the money or send the product., Its highly unprofessional..
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              G
              Guiya
              Jun 4, 2021
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              Archies Online — Due to cancellation

              I want to cancel my order. I call your customer care no. But no one is receiving the call. AL[protected] this my order id.
              I order card from 27th may......
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              U
              user_pankaj
              from New Delhi, Delhi
              May 28, 2021
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              Archies Online — Money got Deducted however, I have not received order

              I have ordered for an amount of 665 Rs from https://www.archiesonline.com/. the money got deducted from my credit card (I have the statement for the same), however, archies has not given me the order.
              I have already complaint this to archies over email and twitter, however, they are not responding, only a ticket got generated for me from archies automated system, still i got no resolution.
              Also, i tried to call to them at their...
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              H
              Himanshu00008
              May 26, 2021
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              Archies Online — Product not delivered and no response for refund

              I had ordered a product on 22 May which was to be delivered on 25 May but it's 26 and the product hasn't even shipped . So i mailed them regarding cancelling the order but no response or reply if the order would be delivered or anything at all. This is my order id is AL[protected]...
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              Rajeshwari Hippargi Bidari
              May 23, 2021
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Archies Online — Worst service, product not delivered

              There is no response from archies, even after contacting 3days via mail as well as calling customer care. There was no delivery of same day order but at least ppl can respond. Dint expect this from such a big organization. Details of order --
              Hi there, Thank you for placing order with us. Your order number is AL[protected]. For any query contact us at [protected]@archiesonline.com -Archies Ltd....
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