Archies Online Customer Care
Archies Ltd.
Customer satisfaction rating: 3%
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234
COMPLAINTS

Archies Online Customer Care

Archies Ltd.

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Address
C-113, Naraina Industrial Area, Phase-1
New Delhi
New Delhi District
Delhi
India - 110028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
105
down
87

Fax:
Fax:
+91 11 4141 0070  

Additional info
Contact Form
http://www.archiesonline.com/contact-us

Registered Office
191-F Sector-4, IMT Manesar, Gurgaon, Haryana -122050

For Technical Support Query
Email: helpdesk@archiesonline.com

Customer satisfaction rating
3%
Complaints
234
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 06:00 pm
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 06:00 pm
SunClosed

Archies Online related photos (69)

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Archies Online Complaints & Reviews

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Archies Online — delivery date is 19th jan ,but still the product is not shipped

 shefin mansoor on Jan 19, 2019
Hi,
I purchased a clock and a birthday card for my friend,
The seleceted delivery date is on 19-1-19, but unfortunately while hecking tracking id the product has not yet shipped 😑

The assurance given by archies is just a peice of ..! I will never recommend archiesonline shoppingb to anyone
Worst servce ever
Plz deliver the gift package ASAP...
Complaint comments  Read comments Complaint category Utility Services

Archies Online — not received booked gift for my wife

 Vaibhav Kashiv on Jan 10, 2019
I booked a flower bunch and a big teddybear for my wife but did not receive the gift, flowers my wife received, but instead of teddy bear they again sent flowers after 3 days, with same message. I have pics of order number and the bank statement for amount deduction, did not receive any email from them confirming order. Order no. Al[protected] of rupees 6499. Please refund my amount or deliver the gift at the earliest. Thanks. Vaibhav kashiv...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — non delivery of order no. al20181224-5097809- archies new year greeting cards

 scmehta on Jan 9, 2019
Dear Sir, We had Ordered 50 New Year Greeting Cards and made the payment of Rs. 810/- through the credit card of Shri B Mondal on 24.12.2018. It was promised by Archies to make the delivery of the Cards at our premises C-2A/1003, Golf Link Residency, Sector 18-B, Dwarka by 28.1.2018.
Customer Care was reminded on 2/1/19 and 8/1/19. No appropriate response from your Customer Care except advising us for forwarding our request to the delivery section. If Archies are unable to deliver the order in time, it should not have accepted the order and not given false assurances of its early delivery...
Complaint comments  Read comments Complaint category Utility Services

Archies Online — order no al20181207-4740351

 bijusha on Jan 7, 2019
These orders were placed on 07-12-18 which they told will be delivered on 02-01-19 we have selected 4 items in that 1 item was deliverd on 03-01-19 other 3 items were pending and we made frequent complaints and on[protected] item was delivered again we have 2 items pending now
Is this the customer care of archies which is a branded company we need refund for all the thigs coz we did not receive prompt delivery and your customer care team was not properly responding

Regards

Bijusha
[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — horrible service and cheaters

 Megha4 on Jan 3, 2019
Dear team,

This is to inform that i had placed an order on nov 5, 2018, however we had returned that parel to archies back on nov 23, 2018 but till date they had not processed the amount, i spoke to customer care many times, only they are requesting everytime please provide some time. They are not answering what app messages, email and disconnecting our calls mr mr lokesh, sonali and etc,.

Just for rs 699, they are doing so. Whoever is reading the message please be cautious by ordering anytime from archies online as i believe they are doing fraud unnecessary for small...
Complaint comments  Read comments Complaint category Products & Services

Archies Online — missing products and delivery date

 koul.bhawna on Dec 26, 2018
My husband sent me gifts from us for my anniversary and wanted them to be delivered on 4th jan, 2019.
I received the package on 25th december, 2018. Although the delivery date requested was clearly 4th january, 2019.
Not only this, there were five items as per my husband and as per the enclosed list of items mentioned on the receipt inside the box says expected items to be 5.
Expected items list -
1. Ferrero rocher pack of 5 chocolates
2. Photo frame with our photo.
3. Sugar free fruit cake
4. Special red love
5. Silver star dust glitter...
Complaint comments  Read comments [1]Complaint category Online Shopping

Archies Online — cake delivery

 Bhavna Arora Rao on Dec 21, 2018
I ordered a cake and flowers from archies online. I must say you people have a very poor service. No one has called me to confirm anything. If it's a birthday cake you must hv written at least a happy birthday on it nothing has been written on it. Inspite i mentioned it that it should be written. Also the cake wch i booked online and shown in the picture was not delivered it's totally a different looking cake. And wen it was delivered to my home still none has called me as i was not at home....
Complaint comments  Read comments Complaint category Food

Archies Online — complaint against the inconvenience and difficulty caused to me

 Arunima Bhaduri on Nov 30, 2018
I ordered a a combo pack of same day delivery product for my fiancee on his birthday. So on that day due to a sudden emergency he was not available to collect the product when the delivery was attempted at 11am. As soon as i knew abt it.. I did contact the customer care helpline and asked for help. I am really sorry to say, they denied me to deliver the product for a second time and neither they said they will refund me the money as they said it was not mentioned in the terms and conditions. It really went wrong with my emotions as your company do provide gifts for our special ones. Then in vain...
Complaint comments  Read comments Complaint category Products & Services

Archies Online — my package is not delivered yet

 Dolly Bandelu on Nov 15, 2018
Dazzling violet t-light holder
Code: [protected]
A stylish violet and sparkle coloured textured glass t-light holder to adorn any place. This is a great t home decor item to illuminate your house at the time of festivities. The product comes along 1 wax t-light. 1.
This is my product i have ordered at 6 november n expected date i have deliverd 9 nov. But today is 15 yet not my product is delivered. From 10th of nov i have calling so many tumes to archies but they are not attending my call. I called bluedart about 30 times calling daily and thy are telling to me today will...
Complaint comments  Read comments [2]Complaint category Products & Services

Archies Online — personalised white love mug code: pr-lov-010

 Achyut Kanungo on Nov 11, 2018
I ordered a personalised white love mug code: pr-lov-010 on 04/11/2018 with order no. Al[protected] and had paid 299 rupees via paytm.
I got an order confirmation email on 5/11/2018.
Today, on 11/11/2018, i wished to track my order on the archies online official website (https://www.archiesonline.com/user/order-status) and i was told there is no order with the given order number (Al[protected].

I have been cheated of my 299 rupees and my gift plan has been ruined.

I have all the exact transaction details. Please help....
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — my order didn't delivered yet..

 Sakshi Nitin Taneja on Nov 11, 2018
I ordered bhaidooj gift 4 my brother to gurgaon... I had received the confirmation message too. Even i received the dispatched message also but till now my order did not get delivered.. I have the tracking number. When i put that tracking number for checking my order status. It shows no order found... My payment have also deducted from my account......
Complaint comments  Read comments Complaint category Other

Archies Online — lakshmi ganesha idol

 L M on Nov 9, 2018
I received a damaged product. Emailed quite a few times to helpdesk archies but no response. Have been trying to contact the customer care but can't get through. Neither my product got replaced nor i gor my refund. It was a diwali gift sadly, there is no resolution still.
Archiesonline page seems to be unresponsive. Pathetic service! Fooling customers. Archies should be banned from selling online if they cannot maintain product and service standard.
Lost my money!...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — false consumer services

 Ashok Ramola on Oct 31, 2018
I ordered a rakhi package online from here sydney, australia after their confirmation of delivery but later they said out of coverage area..
When i am asking for refund, no response s at all.
They said they will send the gift card to my known, when i gave the address for it, which is is delhi only, they said they were not reachable.
What a pathetic company and service!!!
I have lost my approx 850 bucks to it, it hardly matters me.

But message is for all nris planning to use the service, please don't use it!!!

Ash...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — product has not been delivered

 vaibss16 on Oct 28, 2018
I have purchased a product for karva chauth festival on 21 oct 2018 and i was expecting it to be delivered before karva chauth which was on 27 oct 2018. The delivery date showing on their website while ordering the product was 24 oct 2018. The karva chauth festival has been ended and it's 28 oct 2018 as i'm writing this complaint but i haven't still got the product yet. Their customer care service is so bad that whenever i try to call their customer care services, it never responds....
Complaint comments  Read comments [1]Complaint category Online Shopping

Archies Online — payment

 Ashique Badharudheen on Oct 27, 2018
I have order the gift for me dad.. Pen with gift wrap but online payment occured well but the order was not confirmed and now money is gone,
Such a low standard. I hate this.. Taking money but no response.
And customer care not available.
Customer care service is too bad when called not even attending, and payment also made but no order is confirmed its like cheating to customer while taking payment.
User name - ashiquebdn
Order number - al[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — i want reattempt of my product as i have already paid extra amount for delivery.

 Ranipri on Oct 1, 2018
I have placed an ordered but today i got email that recipient is not available on that particular address. Now i want reattempt of my order... But coustmer care representative is saying that it is not possible.. Why it is not
Possible? Improve your services as every online shopping site provides 2- 3 times delivery attempt. My money could be wasted. Kindly look into this matter.

Order no. Al[protected]...
Complaint comments  Read comments Complaint category Products & Services

Archies Online — delay in delivering product

 Chandan Sonowal on Sep 20, 2018
I have ordered two products on 11/09/2018 and was expecting to get it delivered by 20/09/2018. As it was a surprise gift so i wanted to get it delivered by the said date. But i am too much dissapointed as archies has failed to deliver the product within the mentioned date by them. I request archies not promise what they cant deliver. I am never going to purchase anything from archies ever....
Complaint comments  Read comments [1]Complaint category Online Shopping

Archies Online — online rakhi & chocolate

 DhapolaS on Sep 7, 2018
I ordered a rakhi along with a card and chocolate which cost 1699 inr. The delivery date was 26th august, they delivered it on 3rd september after following up with them multiple times.
And at the end they delivered just the rakhi whih was not the one i chose and card which said it was for sister though i had ordered it for my brother and no chocolate.
Now i am following up with them everyday and no action is being taken by them....
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — fraud people running fraud business

 Anshika Agrawal on Sep 5, 2018
I ordered rakhi through their website, but i received different product which i ordered. Then i have raised complaint about it they told me to send it back and they will not give reimbursement of courier charges.

I have sent back to them into provided address, but i received a call we cant make refund. They are really making fool to customer. Dont buy a single product from there. Please take action against them and give my money back.

My order id is - al[protected]...
Complaint comments  Read comments Complaint category Other

Archies Online — online rakhi and gift dispatch

 Vaishali Reddy on Aug 27, 2018
I have ordered rakhi n gift through archies online for dispatch to china. A week the festival and to delivered by 25th aug`18.

Order details: al[protected]

But archies have screwed every thing by updating a wrong pin code.

I have several times wrote to archies and aramex support on adress correction but till date there is no reply from them. There is no minimum curtosy to respond to our concern on time.

Henceforth, i will never recommend anyone for archies its waste of your time and no value for money.

Regards,
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

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