Archies Online Customer Care
Archies Ltd.
Customer satisfaction rating: 3%
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220
COMPLAINTS

Archies Online Customer Care

Archies Ltd.

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Address
C-113, Naraina Industrial Area, Phase-1
New Delhi
New Delhi District
Delhi
India - 110028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
97
down
83

Fax:
Fax:
+91 11 4141 0070  

Additional info
Contact Form
http://www.archiesonline.com/contact-us

Registered Office
191-F Sector-4, IMT Manesar, Gurgaon, Haryana -122050

For Technical Support Query
Email: helpdesk@archiesonline.com

Customer satisfaction rating
3%
Complaints
220
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 06:00 pm
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 06:00 pm
SunClosed

Archies Online related photos (67)

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Archies Online Complaints & Reviews

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Archies Online — i want reattempt of my product as i have already paid extra amount for delivery.

 Ranipri on Oct 1, 2018
I have placed an ordered but today i got email that recipient is not available on that particular address. Now i want reattempt of my order... But coustmer care representative is saying that it is not possible.. Why it is not
Possible? Improve your services as every online shopping site provides 2- 3 times delivery attempt. My money could be wasted. Kindly look into this matter.

Order no. Al[protected]...
Complaint comments  Read comments Complaint category Products & Services

Archies Online — delay in delivering product

 Chandan Sonowal on Sep 20, 2018
I have ordered two products on 11/09/2018 and was expecting to get it delivered by 20/09/2018. As it was a surprise gift so i wanted to get it delivered by the said date. But i am too much dissapointed as archies has failed to deliver the product within the mentioned date by them. I request archies not promise what they cant deliver. I am never going to purchase anything from archies ever....
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — online rakhi & chocolate

 DhapolaS on Sep 7, 2018
I ordered a rakhi along with a card and chocolate which cost 1699 inr. The delivery date was 26th august, they delivered it on 3rd september after following up with them multiple times.
And at the end they delivered just the rakhi whih was not the one i chose and card which said it was for sister though i had ordered it for my brother and no chocolate.
Now i am following up with them everyday and no action is being taken by them....
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — fraud people running fraud business

 Anshika Agrawal on Sep 5, 2018
I ordered rakhi through their website, but i received different product which i ordered. Then i have raised complaint about it they told me to send it back and they will not give reimbursement of courier charges.

I have sent back to them into provided address, but i received a call we cant make refund. They are really making fool to customer. Dont buy a single product from there. Please take action against them and give my money back.

My order id is - al[protected]...
Complaint comments  Read comments Complaint category Other

Archies Online — online rakhi and gift dispatch

 Vaishali Reddy on Aug 27, 2018
I have ordered rakhi n gift through archies online for dispatch to china. A week the festival and to delivered by 25th aug`18.

Order details: al[protected]

But archies have screwed every thing by updating a wrong pin code.

I have several times wrote to archies and aramex support on adress correction but till date there is no reply from them. There is no minimum curtosy to respond to our concern on time.

Henceforth, i will never recommend anyone for archies its waste of your time and no value for money.

Regards,
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Archies Online — different product delivered

 Gajanan Khare on Aug 27, 2018
Hi,

I have got different product than ordered.
I have written email to help desk with images but they are not accepting the mistake.

Also they are saying if i did not like product then i should courier it to them and they will provide some gift card and not refund. And no courier charges will be reimbursed.

First thing, its archies mistake so why should i go through such process, they should pick the product from home and should refund to original payment method.

Ordered product code : code: jewer16-05
Delivered product ode...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Archies Online — rakhi not delivered yet

 Priyanka tandon on Aug 26, 2018
I placed an ordered on 21st of aug and i put expected delivery date on 25th of aug today is 26th and untill now my rakhi has not been delivered i put expected date one day prior so that my brother can have my love and regards but because of your poor level of service my brother and myself so upset if you cant provide a good customer service than you should stop your business
My tracking details show that its already in my city on 23rd but its been 3 days you don’t care about your customers
I will never recommend anyone to use your online service and myself as well i will never...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — online rakhi order - australia

 eeshsilpa on Aug 24, 2018
I tried ordering rakhi to my brother in australia through www.archiesonline.com on 20th august. The rakhi is worth of rs.1849/- and after payment the website was down and received an error as transaction failure. Thinking that in that case the money will be refunded for unsuccessful transaction, i tried ordering again on their website for the same product to the same address and again after deduction of amount the transaction is failed with some error. So i called my bank customer care and they informed that if there was error the amount will be refunded in 7-21 days. Meanwhile i contacted archies...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — rakhi combo

 Mini Bhaskar on Aug 21, 2018
I ordered a rakhi combo from the archies website. They delivered a different product without any confirmation from me. Now they are telling me all the stories that you were not reachable and we do not want to spoil your festival so we delivered something else. I did not the like the delivered rakhi and they are saying you need to deliver it back and we will cut 5% charges before issuing a gift certificate. This kind of behavior is not expected from a retail website like archies. They have permanently lost a customer and i hope this complaint will open their eyes. I am so annoyed with their service....
Complaint comments  Read comments Complaint category Other

Archies Online — missing party invites set

 Swatilekha Bhattacherjee on Aug 21, 2018
I have ordered 14 sets of party invites through archiesonline.com. Yesterday the parcel arrived. The packet was intact. After opening the packet i found one set of invites is not delivered. That means i ordered 14 sets of invites, but i received 13 sets of invites. The missing set name is "time for party invitation pack" priced inr 99.

Now, either send the missing item to my given address, or refund the amount of inr 99 to my account....
Complaint comments  Read comments Complaint category Other

Archies — birthday cake

 Geethu S Raveendran on Aug 18, 2018
I ordered a crunchy butterscotch cake on 16/08/2018 for my friend's birthday, which is on 18/08/2018. Order number was al[protected]. On 18/08/2018, i tried to track the order through their website. But it showed, printed and it was ready for packaging. I also contacted them over whatsapp number they provided on their website +91 [protected]. They also conformed they it will deliver today.in evening i again messaged them about my order. But they says it was not serviceable area, so they can't deliver the order. They spoiled my day. They had to inform this either at the time of placing the order...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — delivered different product

 21Customer on Aug 16, 2018
I ordered a rakhi combo from the archies website. They delivered a different product without any confirmation from me. Now they are telling me all the stories that you were not reachable and we do not want to spoil your festival so we delivered something else. I disd not the like the delivered rakhi and not they are not ready to replace it. They are saying you need to deliver it back and we will cut 5% charges before issuing a gift certificate. This kind of behavior is not expected from a retail website like archies. They have permanently lost a customer and i hope this complaint will open their...
Complaint comments  Read comments Complaint category Other

Archies Online — unprofessional attitude

 Seema Shahane Pundale on Aug 2, 2018
I placed an order yesterday under the category of same day delivery for someone's birthday. The concerned person was asked by me to remain at home to receive the order. The order was not delivered yesterday and i got no message for any change in plans on my registered mobile or email id. This is highly unprofessional. This was the first time that i had placed an order on archies and now i am very sure this will be the last time that the order will be placed. I preferred to place such same day delivery orders on other websites who served splendidly in the past but this time due to the brand name...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — broken items received

 pallavijain2810 on Jul 30, 2018
I ordered a wall clock and a pair of shot glasses.
Both the products are in broken state. Please take them back and refund my money.
Also, provide your correct helpline number online.
I am not able to call on the helpline number as well. Also, I am not getting any option to return my order.
I am really disappointed with the service archies has given. Will not recommend shopping online from now onwards....
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — received incomplete order

 Ashima02 on Jul 11, 2018
From the
AL[protected]
order, I have only received only Mulberry Flower baby soft toy,
I have not received Musical hazel horse soft-toy.
I had a word with Bluedart and they confirmed that there was only one box which they receiver from Archies.
Called several times and mailed as well to helpdesk/archies, but no response.
They loot people openly.
C'mon from a big brand like Archies, it was not expected this kind of cheap stuff.
They commit false delivery dates and even after that order received will be incomplete....
Complaint comments  Read comments [1]Complaint category Products & Services

Archies Online — delivery issue and money back issue

 PiuH on May 30, 2018
I ordered three product from archies on 3rd may but i haven't got my products. My order number is al[protected]. It was a prepaid order. Whenever i contact archies about my product they always say i will get my product on next day but i haven't got my products. Now they don't even answer my call or ans any of my email. I just want my money back but they didn't response. I ordered it for a occassion and now the occassion is over. I just want my money back. Please help...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — mothers day flowers

 Prashhhh on May 22, 2018
I had ordered 3 different types of flower bouquets for 3 women in my house.
My mum, sister and wife.
All three orders were priced differently and had 3 different colour flowers.

All 3 of them received the same orange flowers with a cheap orange plastic and ruined the concept of gifting online.
I have ordered many a times from archies online - cakes, gifts, flowers for more than 4 years but this is the first time i am disappointed.
I need a refund or an online credit so i can re-gift them something else, i hope to continue shopping with archies and i hope...
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — payment made didn't get the product yet order not fulfilled on time .and no response from merchant

 Rupesh govindani on Apr 25, 2018
Order number : al[protected]
Order date : 22/04/2018
Delivery date : 23/04/2018
Current status : printed and ready for packing

Shipping address :
Vanshika singh
Flat no. B 401 sr no. 13 ashirwad corner building shivane pune,
Pune,
Maharashtra - 411023
Contact no. : [protected]

Its showing that status payment made but she havent got the birthday gift on her birthday today is 24/04/2018 i am from dubai so i cant contact on customer care too.....
Complaint comments  Read comments Complaint category Online Shopping

Archies Online — wrong photo frame delivered

 JayMahakal on Mar 12, 2018
I ordered a photo frame from archies worth rs. 2000. First i received it too late and when i opened the packet a totally different frame was delivered which was 600 rs cheaper than the original product...
This is a fraud from archies because they disconnect the phone lines when i try to contact the customer care and complain about the issue.. please help me out.....
Complaint comments  Read comments [1]Complaint category Online Shopping

Archies Online — product didn't received and the so as the refund

 S24 Bajaj on Mar 5, 2018
Hi,

I have placed an order of gift items on 7th feb from archies online, i had placed an order of 4 items including flowers, chocolates, greeting card & a usb lighter, & on 12th feb 18, 3 of the items have been delivered but flowers have not been delivered and also i didn't even receive any refund or a call or any email regarding the same, and its going to be a month now i have been following up on the same, i tried reaching archies customer care helpline but its always end up with voicemail i dont know if they had couple of customer care representatives of tonnes of complaints,...
Complaint comments  Read comments Complaint category Products & Services

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