Archies Online — Birthday present has not been delivered

Hello,
I have ordered one flower bouquet, home made chocolates and birthday card which has to be delivered in ghaziabad... My order date was[protected]. And till now the birthday present has not reached. There is no option for cancelling my order and on top of that i have send many queries regarding my matter but nothing has been done till date.
I know there is a problem because of lockdown but they can give response by mail.
Even the toll free number is not helping us. And i even called on the number that is give on online archies official site and that number is not having services of incoming calls... Please help me as how can i cancel my order...
Thankyou