Archies Online — coffee mug

I purchased a coffee mug from v3s mall nirman vihar. Specifically asked for the cup quality. They said the sticker will not go with the wash. You have to wash it normally. I took care of it & after using it for just once the color of the sticker started coming out. It was washed with just the water not even with soap. It is so disappointing to see a brand who is selling so expensive stuff with litterally zero quality.
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I placed the order for rakhi to usa on 3rd aug. Unable to track the same. Also contact numbers available on the site are not valid. Is this how u operate. There is no tracking site also given. What should I do with the order no.????

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