Archies Online — did not deliver product nor refunded the amount

Address:

Archies Limited Corporate Office C-113, Naraina Industrial Area Phase-1, Delhi - 110028 (INDIA), New Delhi, Delhi, 110028

I would like to mention that i had ordered for a birthday card, pen set and wallet vide order number al[protected] to be delivered to my sisters father in law for his birthday to hyderabad. Firstly, the order was to reach on 7 the february, 2019, but they failed to deliver the same on time. I had placed an order only after checking that the same comes under one day delivery items, still i had to face embarrassment due to archies not delivering the said order to teh recipient on time and also not being informed as to why there is a delay in delivery. Please note that the entire payment was made for the order.

Thereafter, the parcel that was received from archies in hyderabad had an anniversary greeting card in the name of some other person from west bengal. When i informed archies online about the same and asked them for a refund for my entire amount they denied to give me my refund and said they had wrongly delivered and wont even be able to resend since the product was not available.
It is to be noted that after accepting the order, receiving the entire amount in advance from the customer and confirming the order archies cannot make a statement that the product was not available. When the product was not available the customer should be informed and consent should have been taken before placing an alternate order on behalf of the customer. Also if the customer does not want to place an alternative order the order should be cancelled and amount should be refunded. This is the process to be followed as per law and market practice, moresoever by a huge market chain like archies.

This appears to be a deliberate act of cheating the customer by archies online.

Archies should this accept the mistake made at their end and rectify the same by refunding the entire amount to the customer paid in advance.

I am truly disappointed with the response and service. After having received this assurance i had sent a mail with all the proof of having received the order of some other customer instead of the order placed by me. But still no response.

Would sincerely urge people not to purchase any items from archies online and repeat the same mistake that i made

Would request consumer forum to assist me in getting a refund of my amount wrongfully taken by archiesonline.