Archies Online — Failed to Delivery Items ordered on 6th

Address:	New Delhi, Delhi, 110028
Website:	www.archiesonline.com

Hi, I have place the Order to Archies through their online web portal dated on 7th Feb via Order No AL[protected] and choose the delivery date which is 8th Feb at the time of making payment, but to my surprise as on today even the goods are not yes dispatched and I have written several emails to them & in reply getting same answer that your mail has been forwarded to concern dept and shall get back to me soonest but till now there is no confirmation.
This is really frustrating as those gift I have purchased due to the some special occasion and date have been already passed but there is no information about the gift.