Archies Online — gift

Order details & status:
Order #: al[protected]
Order date: 26/02/2019
Delivery date: 1/03/2019
Order status: shipped from archies' warehouse

Scenario:
The order has not delivered on time and there is no contacts where we can reach. Phone numbers are coming as switched off. No 24/7 customer support. Please either send the gift or refund the amount asap. This is spoiling the name of brand which we were liked it before. With this kind of service it is waste. Kindly take it seriuosly.
I sent several mails to archies, called them several times, but didn't get any response.
I purchased/gifted things lots of time online, but never got cheated.

Resolution:
I want my money back.