Archies Online — lakshmi ganesha idol

I received a damaged product. Emailed quite a few times to helpdesk archies but no response. Have been trying to contact the customer care but can't get through. Neither my product got replaced nor i gor my refund. It was a diwali gift sadly, there is no resolution still.
Archiesonline page seems to be unresponsive. Pathetic service! Fooling customers. Archies should be banned from selling online if they cannot maintain product and service standard.
Lost my money!